Privacy policy

Last updated: September 20, 2025

Keiko operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the "Services"). Keiko is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you or another person. It does not include anonymous or de-identified information.

We may collect or process the following categories of personal information, including inferences drawn from such data, depending on how you interact with the Services and your location:

  • Contact details: Name, billing/shipping address, phone number, and email address.

  • Financial information: Credit/debit card, payment details, transaction information.

  • Account information: Username, password, preferences.

  • Transaction data: Items viewed, added to cart or wishlist, purchases, returns, cancellations.

  • Communications: Customer support inquiries and other communications.

  • Device information: Browser, IP address, network, unique device identifiers.

  • Usage information: Interaction with Services, navigation, time spent.

Personal Information Sources

We collect personal information from:

  • You directly (accounts, purchases, support).

  • Automatically via the Services, cookies, and similar technologies.

  • Service providers operating on our behalf (payment processors, shipping).

  • Partners or other third parties with your consent or as permitted by law.

How We Use Your Personal Information

We use personal information to:

  • Provide, tailor, and improve the Services, process payments, fulfill orders, manage accounts, and create a personalized shopping experience.

  • Market and advertise products, including email and online ads, based on your interactions.

  • Authenticate accounts, prevent fraud, and maintain security.

  • Provide customer support and communicate.

  • Comply with legal obligations and enforce policies.

How We Disclose Personal Information

We may disclose your personal information to:

  • Shopify, vendors, and third parties providing services like payment processing, shipping, and analytics.

  • Business and marketing partners for promotional services.

  • When directed or consented by you.

  • Affiliates within our corporate group.

  • In legal or business transactions and compliance.

Relationship with Shopify

The Services are hosted by Shopify, who processes personal information on our behalf to provide and improve the Services. Shopify may also use certain data for enhanced features, with details available at their Privacy Policy and Privacy Portal.

Third Party Websites and Links

Our Services may contain links to third-party websites not controlled by Keiko. We are not responsible for their privacy or security practices.

Children's Data

The Services are not intended for children under the age of majority. We do not knowingly collect personal information from minors.

Security and Retention

No security system is 100% impenetrable, but we use industry standards to protect your data. We retain personal information as necessary for business, legal, and contractual purposes.

Your Rights and Choices

Depending on your jurisdiction, you may have rights to access, delete, or correct your data, object to processing, and manage communication preferences. You may exercise these via the Services or by contacting us.

Complaints

If you have complaints about our data handling, contact us or the relevant data protection authority.

International Transfers

Your data may be transferred outside your country. Where required, we use recognized mechanisms to protect your information.

Changes to This Privacy Policy

We may update this Policy. Updated versions will be posted on our website with the "Last updated" date changed accordingly.

Contact

For questions or to exercise your rights, contact us at:

Email: support@keikofit.store
Address: Chandannagar Station Road, Chandannagar, Hooghly - 712136, India