Refund policy

Last updated: September 20, 2025

Returns, Replacements and Refunds

  • Keiko Products are eligible for replacement or returns with full refund of the order amount as either Website Wallet balance (Discounted Products) or to Original Payment method (Non-Discounted Products) when applicable.

  • We offer replacements or refunds only for damaged, defective, or wrongly delivered products. 

  • WE DO NOT OFFER REPLACEMENT, RETURNS OR REFUNDS FOR SIZE ISSUES. TAKE YOUR WAIST AND HEIGHT MEASUREMENTS BEFORE PURCHASE.

Replacement Requests

  • Replacement requests must be made within 7 days of product delivery.

  • To be eligible for replacement, an 360° unboxing video is mandatory. This video should clearly show the condition of the sealed package before opening, the unboxing process, and the damaged or incorrect product.

  • Any replacement requests without an unboxing video will not be accepted.

  • Please ensure the video is continuous and unedited to help us verify your claim quickly.

Refund as Store Credit for Discounted Products

  • For any Discounted Products, Approved returns will be automatically refunded to your Website Account Wallet as store credit for future purchases. If Account is not Open then it has to be manually opened by the customer and informed to process the refund.

Non-Delivery Full Refund

  • If your order is not delivered within 30 days of placement due to any issue from our end(Keiko Team), you may contact us for a full refund on you Original payment method.

  • Our Delivery Partner offers maximum of 3 Delivery Attempts for all Orders. If your Prepaid Order was not delivered in all the 3 attempts due to any issue from the customer's side then the Order will return to our Warehouse. The Customer can re-initiate the delivery with a Re-Shipping Fee of Rs. 100 collected during Delivery of Order. Otherwise, if the Customer decides for Refund then the Prepaid Amount shall be refunded with a Rs. 300 Deduction accounting in all the Shipping and Packing Charges. If the Customer opts for re-shipping the order and still fails to collect the parcel during delivery in all the 3 Delivery attempts due to any issue from the Customer's side, no refund will be provided. For Partial-COD Orders, if the order is not delivered due to any issue from Customer's side, We do not refund the advanced paid partial amount (₹99 or more, depends on product) to cover our Shipping Charges.
  • Once the Order is marked as RTO (Return to Origin) in the Delivery Tracking Link/Panel, the Customer must contact us within 21 days to either re-initiate the delivery by paying the applicable Re-Shipping Fee or claim the eligible Refund as per the Refund Policy mentioned above. Failure to raise the request within 21 days from the date the Order is marked as RTO will result in cancellation of refund/re-shipping eligibility.

Cancellation Policy 

  • We do not offer order cancellations once an order is placed. Please review your orders carefully before completing your purchase.

How to Request

  • Send an email to support@keikofit.store with your order number, details of the issue, and the unboxing video link (for damaged/defective items).

  • Our customer support team will review and respond within 48–72 hours.

  • Customers may also reach out to us through our social media platforms such as Instagram for basic support, delivery assistance, and general queries. However, any requests related to Returns, Refunds, Replacements, Order Disputes, or Claims will only be considered valid if submitted through email to support@keikofit.store. Messages, comments, or DMs sent on social media platforms shall not be treated as an official or legally valid support request for such matters.

Shipping Costs for Replacements

  • Keiko covers shipping costs for replacements due to damages or defects during shipping.

  • For other scenarios, shipping costs may be borne by the customer.

Important Notes

  • Inspect your shipment immediately upon delivery.

  • Claims for damage or incorrect products without an unboxing video will be rejected.

  • Even for specific products where your order is eligible for return, We do not accept returns on opened, used or damaged products.

Business Address:
Chandannagar Station Road, Hooghly - 712136, India

Email:
support@keikofit.store