Return & Replacement Request

Return & Replacement Request — Keiko

Official Keiko Support Protocol

RETURN & REPLACEMENT

Fast-track resolution for damaged, defective, or incorrect items with verified 360° unboxing proof.

Policy

Order

Video Proof

Resolution

1. POLICY ACKNOWLEDGMENT

Please confirm the following terms before proceeding with your submission:

MANDATORY REQUIREMENTS:

My request is made within 7 days of product delivery.

I have a continuous, unedited 360° unboxing video recorded from before opening the sealed parcel with the shipping label clearly shown.

I understand that we DO NOT accept returns/refunds for self-selected size issues — only manufacturing defects or wrong items shipped by Keiko.

I understand approved claims on discounted products are issued as Website Wallet Store Credit or replacement item.

⚠ Requests submitted without an unedited 360° unboxing video showing sealed packaging and label cannot be processed under any circumstances.

2. ORDER VERIFICATION

Enter your order number to look up your purchase in Shopify.

Order Number *

Email Address or Phone *

3. 360° UNBOXING VIDEO PROOF

Upload your continuous unedited unboxing video (Max 250MB MP4/MOV).

YOUR VIDEO MUST SHOW:

1. Sealed Packaging: Show all sides of the unopened courier parcel.
2. Keiko Shipping Label: Clear close-up of your name and tracking number.
3. Uncut Opening: Open the package on camera without stopping the recording.
4. Defect / Wrong Item: Point out the specific issue on camera.

📹

Click to Select Unboxing Video

Supports MP4, MOV, WebM (Direct cloud upload)

Or Paste Google Drive / Cloud Video Link (Optional)

4. CLAIM TYPE & RESOLUTION

Select your preference and the specific item from your order:

🔄 Product Replacement

We dispatch a fresh replacement item once your return parcel is inspected.

💳 Website Wallet Credit

100% value credited to your Keiko account wallet for your next purchase.

Select Item From Your Order *

Primary Reason for Claim *

Description of Issue *

✅

REQUEST SUBMITTED SUCCESSFULLY

Your request has been logged in our verification queue.

RR-20260813-001

WHAT HAPPENS NEXT:

1. Verification: Our team reviews your 360° unboxing video within 48–72 hours.
2. Reverse Shipping: Upon approval, ship the parcel via your preferred courier (we recommend India Post) with your Name and Order ID inside/on the box. ₹100 is credited to your wallet for shipping.
3. Resolution: Your replacement order or wallet credit is released within 7 days of warehouse QC.

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