Legal notice

LEGAL NOTICE POLICY

Last Updated: September 20, 2025

1. Purpose

This Legal Notice Policy governs the manner in which any legal notice, dispute, claim, demand, complaint, or communication intended to have legal effect shall be served upon Keiko.

By using this Website, placing an Order, purchasing Products, or interacting with Keiko in any manner, you agree to comply with this Legal Notice Policy.

2. Mandatory Pre-Litigation Communication

Before initiating any legal proceeding, complaint, claim, arbitration, mediation, chargeback dispute, or court action against Keiko, the Customer shall first provide a written notice to Keiko describing the dispute in reasonable detail.

The notice shall include:

Full Name
Order Number
Contact Information
Description of the Dispute
Supporting Documents (if any)
Relief Sought

Keiko shall be provided a reasonable opportunity to review and respond to such notice.

3. Official Legal Notice Address

All legal notices, claims, demands, and communications intended to have legal effect must be sent exclusively to:

Keiko

Registered Business Address:

Jyoti More, Chandannagar, Hooghly – 712136
West Bengal, India

Email: support@keikofit.store

Notices sent through Instagram, Facebook, WhatsApp, Telegram, SMS, comments, reviews, direct messages, or any social media platform shall not be considered legally valid service of notice.

4. Response Period

Keiko shall be allowed up to 30 business days from receipt of a valid legal notice to investigate and respond.

Failure to provide an immediate response shall not be construed as admission of liability.

5. Fraudulent or False Claims

Any individual submitting false, misleading, fabricated, fraudulent, abusive, or malicious claims may be subject to appropriate legal action under applicable laws.

Keiko reserves all legal rights and remedies available under law.

6. Chargeback and Payment Disputes

Customers are encouraged to contact Keiko directly before initiating any chargeback, payment dispute, bank complaint, or third-party claim.

Where evidence demonstrates successful delivery, product usage, customer misuse, or violation of applicable policies, Keiko reserves the right to contest such disputes.

7. Business-to-Business Transactions

For transactions involving vendors, suppliers, logistics providers, agencies, contractors, consultants, affiliates, resellers, or other business entities, all disputes shall first be raised through written notice to the contact details specified above.

8. Limitation of Claims

To the maximum extent permitted by law, any claim relating to a purchase, transaction, or use of the Website must be brought within one (1) year from the date on which the cause of action arose.

9. Jurisdiction

All disputes, claims, legal proceedings, and causes of action arising from or relating to the Website, Products, Orders, Services, Payments, Deliveries, Refunds, Returns, or Business Transactions shall be subject exclusively to the competent courts situated in Hooghly, West Bengal, India.

The Customer expressly agrees that no other court shall have jurisdiction except where such exclusive jurisdiction is prohibited by applicable law.

10. Reservation of Rights

Nothing contained in this Policy shall restrict, waive, or limit any rights, remedies, defenses, claims, or causes of action available to Keiko under applicable law.

Keiko expressly reserves all such rights.

Contact Information